AI agents & automation
Workflow agents, WhatsApp, chat and browser voice.
Discuss your projectGive AI a useful job in your business.
Help people find answers, process requests and move work between systems. We build agents and automation around a defined task, with the knowledge, permissions and human involvement that task needs.
An agent needs more than a conversation. Its sources, permissions, actions and handover are part of the experience we design.
From a question to a useful next step.
A conversation is one part of the system. The information behind an answer and the work that follows it matter just as much.
Find knowledge people can use
Build assistants around business documents and records. Shape retrieval and the answer experience around the questions your team or customers need to resolve.
- Knowledge assistants
- Document retrieval
- Answer interfaces
Handle incoming requests
Connect WhatsApp, web chat or browser voice to business workflows. Collect the information a request needs, route it and provide a clear handover to a person.
- WhatsApp and web experiences
- Request routing
- Human handover
Move routine work forward
Process documents, structure incoming information and route tasks between tools. Combine AI with defined rules and review points to fit the steps in your process.
- Document processing
- Structured intake
- Connected workflows
Define the task. Design the boundaries.
Useful automation needs a clear brief: what it should do, which information it can use and when someone needs to make the decision.
- 01
Choose one valuable workflow
Identify the repeated task, the people involved and the systems it touches. Agree what a useful result looks like before expanding the scope.
- 02
Set knowledge and action permissions
Work through source access, allowed actions and points for review or escalation. Make those decisions part of the experience and integration design.
- 03
Review real examples
Test representative questions, requests and exceptions. Use the findings to refine the experience and define how it will be maintained after launch.
Let’s make the brief clearer.
A few useful questions before we shape the work together.
Where is a good place to start?
Choose a repeated task with a clear input and a useful result, such as finding information, handling an incoming request or processing a document. We scope the knowledge, actions and systems it needs.
How do people stay involved?
We define review, permission and escalation points around the task. The design includes where a person takes over and what information they need to continue the work.
How do we decide whether it is ready?
Agree the expected behaviour, then review representative requests and exceptions. The results inform refinement and the scope of the first release, rather than relying on a single demonstration.
Selected work.
A few examples of the work behind the expertise.
